Frequently asked questions

Q.1. HOW DO I USE THE ALFA GOBOOF?

A.1. Please read safety instructions before using.
#1. Firstly, we recommend you fully charge the Alfa when you first get it.
#2. Once charged, open the oven door and tightly pack your product.
#3. Close the oven door and turn on by rotating the dial to your desired setting. A green light will blink to indicate heating up.
#4. You will know the Alfa is ready to use once this light goes solid then inhale from the mouthpiece. The Alfa takes around 30 seconds to heat up. Enjoy!

Tip: Long slow draws are best for optimal results and thicker result.

Caution: The oven gets very hot when in use.

 

Q.2. HOW SHOULD I CLEAN THE ALFA?

A.2. We recommend you clean the Alfa regularly to preserve flavor and to keep your Alfa in tip top condition.
#1. To begin cleaning your Alfa product, first remove the mouthpiece to leave the path clear.
#2. Open the oven door and using the cleaning pick provided carefully lift the screen from the oven.
#3. Use the cleaning pick to also remove used tobacco from the oven and around the oven door area. Use an alcohol wipe to clean in and around the oven and oven door area thoroughly.
#4. Insert the pipe cleaner through the mouthpiece end and push/pull through the oven door end. Finish the cleaning by putting the pipe cleaner through the oven end and pulling through the mouthpiece end. Repeat as neccessary.

TIP: Wipe the pipe cleaner with an alcohol wipe for easier cleaning or dip in medical alcohol liquid.

TIP: When placing the screen back in the oven use the pipe cleaner to tamp it back into place.

 

Q.3. CAN THE ALFA BE USED WHILE CHARGING?

A.3. The Alfa can be used while charging, however if the Alfa battery is completely discharged you will need to charge it for 30 minutes before using while plugged in.

 

Q.4. HOW LONG DOES THE BATTERY LAST PER CHARGE?

A.4. The battery lasts between 1 hour 30 minutes and 1 hour 50 minutes depending on selected settings and individual usage habits.

 

Q.5. IS THE BATTERY USER REPLACEABLE?

A.5. The battery is not user replaceable, however in the event of battery failure we can replace it either under the warranty or outside of warranty for a fee. Battery warranty is 1 year.

 

Q.6. HOW LONG DOES IT TAKE TO CHARGE?

A.6. The Alfa product takes approximately 4 hours to fully charge.

 

Q7. WHAT MATERIALS ARE USED IN THE ALFA PATH?

A.7. The mouthpiece is made from food grade silicone, the oven is made from hard anodised aluminium and the path connecting the oven to the mouthpiece is stainless steel.

 

Q8. HOW LONG IS THE WARRANTY? 

A.8. The limited warranty is 2 years from date of purchase.

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